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E-CONSULT SERVICE

With effect from 31st October 2019 due to patient feedback the e-consult service has been removed.

Practice Responsibilities

 

  • You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.
  • Respect for religious and cultural beliefs will be honoured.
  • Normally we will answer the telephone promptly and courteously.
  • You have the right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness etc).
  • We will offer medical advice and information for promotion of good health.
  • You have the right to see your own medical records subject to the limitations of the law. A charge may be made.
  • Home Visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the doctor.
  • We may give you test results when you telephone the surgery for them, or you may be asked to make an appointment with the doctor to discuss them.
  • On registering as a new patient, you will be offered a health check with the nurse.
  • If your doctor believes that you need an second opinion, then they will arrange this.
  • You will be given a time to see a doctor in accordance with the system used in this practice. If there is a substantial delay for any reason you will be informed.
  • Repeat prescriptions will normally be ready within 2 working days from the surgery, following your written request arriving at the surgery.


 
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