Practice & Patient Responsibilities

Practice Responsibilities

  • You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.
  • Respect for religious and cultural beliefs will be honoured.
  • Normally we will answer the telephone promptly and courteously.
  • You have the right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness etc).
  • We will offer medical advice and information for promotion of good health.
  • You have the right to see your own medical records subject to the limitations of the law. A charge may be made.
  • Home Visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the doctor.
  • We may give you test results when you telephone the surgery for them, or you may be asked to make an appointment with the doctor to discuss them.
  • On registering as a new patient, you will be offered a health check with the nurse.
  • If your doctor believes that you need an second opinion, then they will arrange this.
  • You will be given a time to see a doctor in accordance with the system used in this practice. If there is a substantial delay for any reason you will be informed.
  • Repeat prescriptions will normally be ready within 2 working days from the surgery, following your written request arriving at the surgery.

Patient Responsibilities

  • We ask that you treat you treat all practice staff with courtesy and respect.
  • The first hour of the morning can be extremely busy. Please keep calls brief. If possible, leave routine call until later in the day.
  • You are responsible for your own health and that of your children.
  • Please take the advice given to you at the practice.
  • Let us know immediately if you change your address or name and remember to give your phone number and postcode.
  • Please contact the surgery between 9.00am and 10.00am for a home visit during the day
  • If tests are ordered for you, please ask your doctor or a member of staff about receiving the results.
  • Please read the rest of this website to get the best out of services available.
  • You can discuss any medical matter with the doctor.
  • Please let us know if you are unable to keep an appointment. We can then offer this appointment to someone else.
  • Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within six weeks, contact the hospital concerned.